Provider Rep and Contact Info for Insurance Payers in Kentucky

Sep 7, 2025
1 min read

Updated: May 27

Need quick access to provider reps and contacts for Kentucky insurance payers? This post gathers key emails, phone numbers, and resources for Managed Care Organizations and Commercial Payers in KY.

Managed Care Organizations:

Humana<< list of provider reps is linked here

Michelle Douglas: Network Operations & Contracting Lead

United Healthcare<< list of provider reps is linked here

Aetna Better Health of Kentucky<< list of provider reps is linked here

ALL Claims Issues:

All claims-related inquiries must be sent to KYProviderRelations@aetna.com

Provider Services:

For questions related to claim status, benefits, appeals, or utilization management, please call 1-855-300-5528, Monday–Friday, 7:00 AM–7:00 PM ET.

Contracting and Credentialing:

Credentialing applications, forms, and updates along with any demographic updates and terminations should be sent directly to: KyProviderUpdates@aetna.com

Cathy Jones - BH Director/Aetna Better Health of KY

cxjones4@aetna.com

Passport by Molina << list of provider reps is linked here

Behavioral Health Program Director

David.crowley@molinahealthcare.com

WellCare:

Ellen Everett: Ellen.Everett@wellcare.com

Carolyn Sallee: carolyn.sallee@wellcare.com

Commercial Payers:

Anthem/Carelon

Sheldon House: sheldon.house@carelon.com

Anthem only contracts: Andy Fox andrew.fox@anthem.com